We understand that buying jewellery online requires trust, transparency, and peace of mind. At MyJewelHouse, your satisfaction is our top priority. Our Refund & Return Policy has been designed to make your shopping experience smooth, fair, and secure.
This policy explains in detail how returns, refunds, exchanges, and cancellations work at MyJewelHouse, so you can shop confidently knowing that your purchase is protected.
1. Overview
We at MyJewelHouse take pride in the craftsmanship and quality of our jewellery. Every product undergoes strict quality checks before dispatch. However, if you are not completely satisfied with your purchase, we’re here to help.
This Refund & Return Policy applies to all online purchases made through www.myjewelhouse.com and outlines the process for requesting a return, exchange, or refund.
By purchasing from our website, you agree to comply with the terms stated in this policy.
2. Eligibility for Returns
We accept returns under the following conditions:
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The product must be unused, unworn, and undamaged.
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The jewellery must be returned in its original packaging, including certificates, invoices, and tags.
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The return request must be raised within 7 days of delivery.
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The item must not fall under the non-returnable or customized product category (see Section 3).
To initiate a return, you can contact us via:
📧 support@myjewelhouse.com
📞 +91 [9034030687]
Please provide your order ID, a brief reason for the return, and a few clear photos of the product to help us process your request efficiently.
3. Non-Returnable & Non-Refundable Items
For hygiene, safety, and customization reasons, the following products cannot be returned or refunded:
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Customized or personalized jewellery pieces.
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Engraved or specially made-to-order products.
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Earrings (due to hygiene reasons).
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Gift cards, promotional, or discounted items.
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Items purchased during clearance or flash sales.
If an item is damaged or defective upon arrival, it may still qualify for a replacement or refund under our damage policy (see Section 5).
4. Return Process
Once your return request is approved, you will receive a confirmation email with detailed instructions.
Here’s how the process works:
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Step 1: Contact our support team within 7 days of delivery to raise a return request.
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Step 2: Our team will verify eligibility and share the return shipping instructions.
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Step 3: Pack the jewellery securely in its original packaging.
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Step 4: Ship the parcel to the address provided by our team (we may arrange pickup in select locations).
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Step 5: Once the item is received and inspected, we’ll notify you about the approval or rejection of your return.
If your return is approved, your refund or replacement will be processed as per Section 6.
5. Damaged, Defective, or Incorrect Items
In rare cases where you receive a defective, damaged, or incorrect item, we sincerely apologize.
Please contact us immediately within 48 hours of delivery with:
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Photos of the damaged or incorrect product
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The original packaging
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Your order number
After verification, we will offer one of the following resolutions:
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A replacement of the same item (subject to availability)
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A refund in the original payment mode
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A store credit for future purchases
We ensure complete transparency and stand by our commitment to deliver only the finest-quality jewellery.
6. Refund Process
Once your return is approved, the refund will be processed as follows:
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Original Payment Method: Refunds are issued to the same mode of payment used during purchase (credit/debit card, UPI, PayPal, etc.).
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Processing Time: Please allow 7–10 business days for the refund to reflect in your account, depending on your bank’s policy.
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Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
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Items showing signs of use or wear.
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Items returned without all original packaging or certificates.
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Delayed return beyond the return period.
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We do not charge any hidden fees; however, shipping or handling charges are non-refundable unless the return is due to an error on our part.
7. Exchange Policy
We understand that sometimes you may wish to exchange an item instead of returning it.
We offer product exchanges under the following conditions:
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The exchange request is raised within 7 days of delivery.
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The product is in unused and original condition.
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The desired replacement item is available in stock.
If the new item costs more than the original purchase, the difference must be paid before dispatch.
If it costs less, the remaining amount will be issued as store credit.
Please note: Exchanges are not allowed for customized, engraved, or clearance products.
8. Cancellation Policy
You may cancel your order within 24 hours of placing it if it has not yet been processed or shipped.
To cancel, please email us at support@myjewelhouse.com with your order ID.
Once the order has been shipped, it cannot be canceled but can be returned as per our Return Policy after delivery.
For prepaid orders, refunds will be processed to the original payment method within 5–7 business days after successful cancellation approval.
9. Shipping & Return Shipping Charges
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Outbound shipping (from MyJewelHouse to customer): Non-refundable.
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Return shipping (from customer to MyJewelHouse):
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If the return is due to a manufacturing defect or incorrect item sent, we will cover all return shipping costs.
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For all other returns (such as change of mind, size issue, etc.), customers are responsible for the return shipping charges.
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All items must be shipped using a trackable courier service. MyJewelHouse is not responsible for items lost during return transit.
10. International Orders
We are happy to serve customers worldwide!
However, please note:
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International customers must bear return shipping and customs duties (if applicable).
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Refunds for international orders will be processed only after receiving the item safely at our facility.
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Shipping fees, taxes, and duties are non-refundable.
11. Store Credit Option
If you prefer, we can issue store credit instead of a monetary refund.
Store credits:
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Are valid for 6 months from the date of issue.
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Can be used toward any future purchase on our website.
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Are non-transferable and non-refundable once used.
12. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Recheck your bank or payment account.
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Contact your credit card company — sometimes it takes extra time for funds to reflect.
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Contact your bank.
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If you still haven’t received it, please reach out to us at support@myjewelhouse.com, and we’ll assist you immediately.
13. Our Quality Promise
Every piece of jewellery from MyJewelHouse goes through multiple stages of testing and inspection.
We guarantee:
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100% authenticity of materials.
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Free from manufacturing defects.
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Ethical sourcing and responsible craftsmanship.
However, due to the delicate nature of jewellery, damages caused by improper handling, exposure to chemicals, or wear and tear are not covered under this policy.
14. Customized and Engraved Jewellery
Customized jewellery is made specifically to your order specifications and therefore cannot be returned or refunded unless it arrives damaged or defective.
We encourage you to carefully review the design, size, and engraving details before confirming your order.
Once an order goes into production, it cannot be modified or canceled.
15. Customer Responsibility
We encourage our customers to record an unboxing video when receiving their order.
This helps us verify claims in case of any damage, defect, or missing items.
Failure to provide a valid video or proof of defect may delay or invalidate refund processing.
Customers must ensure that all returns are securely packaged to prevent damage during shipping.
16. Fraud Prevention
MyJewelHouse actively monitors all transactions for fraud and abuse.
We reserve the right to:
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Refuse returns from customers showing irregular patterns or suspected misuse of our return policy.
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Block accounts in case of repeated or false refund claims.
We take these measures to maintain fairness for all our valued customers.
17. Policy Changes
We may update or modify this Refund & Return Policy from time to time to reflect changes in our business operations, payment partners, or legal requirements.
The latest version will always be available on this page, and any major updates will be communicated to registered customers via email or website notice.
18. Need Help? Contact Us
Our support team is always happy to help!
📧 Email: support@myjewelhouse.com
📞 Phone: +91 [9034030687]
🕐 Working Hours: Monday to Saturday – 10:00 AM to 7:00 PM
If you have any questions about our Refund & Return Policy, feel free to reach out. We’ll make sure your experience with MyJewelHouse remains smooth, transparent, and trustworthy.
19. Final Words
At MyJewelHouse, every piece of jewellery tells a story — your story.
We appreciate your trust in our brand and strive to maintain it through clear, fair, and customer-friendly policies.
Your satisfaction is the sparkle that keeps us shining.
Thank you for choosing MyJewelHouse – where elegance meets trust.